Frequently Asked Questions
How it works
Why JNY Safety Alert over other systems?
The big advantage is that the JNY Safety Alert will work anywhere there is mobile phone coverage and the person can talk directly into the pendant. This means communication is always available and not restricted to the home.
Even if you are unable to talk, the unit will send out location texts to your contacts letting them know you are in trouble or have fallen and your location.
Other common questions
Download your Medifone easy instructions HERE
SETTING UP YOUR PENDANT IS EASY……ONLY 2 QUICK STEPS!
• Turn on the pendant by pressing the bottom side button in for 4 seconds The word GSM Int Now will appear on the screen until it’s finished powering on. It can be turned off the same way.
• Take the pendant outside for a few minutes so it can obtain its location.
We suggest you give a copy of this sheet to your emergency contacts, and they put this number in their phones contact list, e.g., Mum’s Alert.
This is one of the great advantages of the JNY pendant over other systems. The pendant does it all. Its doesn’t need anything else to work with it. The only requirements are that the people being contacted have a mobile phone for it to call in an emergency.
The pendant has a Water Proof rating (IP67). This means the unit can be dropped into a body of water up to a meter deep for half an hour
It is fine in any weather, and is showerproof but if you want to wear it while bathing, we recommend using a Shower Bag.
Because of the electronics, GPS pendants are not made for showering and soap or shampoo can infiltrate and damage the electronics. We have our own waterproof bag that when the pendant is placed in, it will be totally waterproof and will eliminate the possibility that chemicals used while bathing, could disable your Medifone and void it’s Warranty
Yes. We suggest you put 2 mobile numbers first. If you have 3 contacts even better as all 3 will know your location.
000 cannot get a GPS location. There will be times you don’t need an ambulance so when it rings your 1st contact you can ask them to come over and help if it’s minor. If you need an ambulance, just tell your contact when the pendant calls them. They can then hang-up and call 000 and send to you as they know your location.
Your contact will be calmer and can also tell them where keys are hidden or code to Key Safe lock.
It’s a unique system that picks up the thump if you pass out or fall. It beeps loudly 20 times and in the case of a false alarm, allows you to cancel the call by pressing the 2 side buttons at the same time. If not stopped it will send out distress texts to contacts.
You have a 12-month guarantee. If the unit is faulty (subject to no misuse) then it will be replaced with a new unit if it cannot be repaired. You have a 14-day money back guarantee. (minus setup and postage – $50.00)
NO… for an alert to be sent out the SOS button needs to be pressed for 2 seconds until it vibrates. If however the Fall Detector is turned on then it is possible for it to receive a knock and think you have fallen. The Medifone beeps loudly 20 times as a warning to allow it to be cancelled.
The pendant sits in a cradle to charge. Place the pendant into the cradle and push it down.
The Medifone pendant will need charging every 2 – 3 days. There is a charge indicator on the front screen of the pendant so that you can see when the charge is getting low.
Should the battery charge get low your first contact gets a “battery low” text – this is a safety feature and is activated at 20% charge.
Please contact our office Tel: 0416000194 and we will change the numbers remotely for you while you are on the phone.
Instructions for our discontinued models
To change the first contact:
From your mobile, send a text message to the pendant’s phone number with A1, and then the phone number of the first contact. There should be no gaps, for example: A1,0400000000
The pendant will send a reply with ‘’Contact 1 ok.’’
To change the second contact:
From your mobile, send a text message to the pendant’s phone number with A2, and then the phone number of the second contact. There should be no gaps, for example: A2,0400000000
The pendant will send a reply with ‘’Contact 2 ok.’’
To change the third contact:
From your mobile, send a text message to the pendant’s phone number with A3, and then the phone number of the third contact. There should be no gaps, for example A3,0400000000
The pendant will send a reply with ‘’Contact 3 ok.’’
You can text “STATUS” and it will send back the 3 numbers stored in it.
For the Lingo text to the pendant’s phone no. 0000,A71,newnumber,newnumber,newnumber,, This will add the 3 numbers you wish to be in the pendant. When completed text 0000,A70 to the pendant. The returning text will show the numbers now in the pendant.
Send a text message with the word 123456F to the pendant and it will send back the pendant’s location. Great if you have a loved one that walks a lot or uses a gopher or sufferers from dementia.
A person upon pushing the button not only talks to contacts but the Alert is also sending the location via a google map text to that contact. It’s simply a matter of the contact opening the text and opening the URL to see your location.
Yes. As soon as your contact answers just tell them the situation and they can dial 000 for you.
Yes, as with a mobile phone it doesn’t matter where you are. It will always send back your location no matter where you are.
This product has passed all the relevant Australian Standards including AS/NZS 60950-.1:2011+A1, AS/NZS CISPR 22:2009+A1, AS/CA S042.4:2015, AS/ACIF S042.4:2015, AS/NZS 2772.1 SAR. A full set of test reports and compliance documentation is kept by JNY Safety Care.
Your satisfaction is guaranteed! Within 14 days of receiving your order, if you are not 100% satisfied, call us.
Should you request a refund, the amount refunded will exclude the cost of the SIM card, set up and postage.
If you agree to post back your device within 1 week after calling us within the 14-day guarantee and the device arrives in working order, you will be refunded a full amount minus $60. The non-refundable portion of $60 covers SIM activation, programming, and postage and handling when we first delivered the device to you.
– Return / Refund Policy Last Updated 06 August 2021
The JNY Safety Pendants are warrantied for one (1) year from the date of purchase when used under normal conditions, appropriately cared for and maintained.
At the discretion of JNY Safety Pendants, repair or replacement may include new and/or refurbished parts up to the value of the unit being repaired or replaced.
The warranty does not apply if there is:
(1) evidence of water infiltration.
(2) damage to the recharge insertion point.
(3) power, electrical or voltage surge.
(4) damage caused by accident, excessive heat, abuse, misuse, flood, fire, lightning, or earthquake.
Do not return your JNY Safety Pendants by post until you first call us to ascertain what the problem may be, and we confirm that returning the unit is necessary. Australian Consumer Law may imply warranties or conditions or impose obligations upon JNY Safety Pendants that cannot be excluded, restricted, or modified.
This must be read subject to these statutory provisions. Under these provisions your rights as a consumer include statutory guarantees that goods supplied to you will be of acceptable quality and will be fit for any notified purpose.
To the extent that the applicable law does not permit the disclaimer of warranties, the product is warranted only to the minimum amount legally required.
– Warranty Last Updated 06 August 2021
We endeavor to post your order within 24-48 hours after you provide us with the information needed to activate your SIM card and program your unit.
We use Australia Post with tracking numbers.
All orders over $100 will receive free Australia Post tracked delivery.
All orders under $100 will be sent via Australia Post tracked delivery and incur a $9.99 shipping fee.