Frequently Asked Questions

Emergency, What to do.

How it works

Your JNY Safety Care Pendant is lightweight and comfortable to wear with a lanyard or your favourite chain.

Pressing the SOS button also alerts your contacts and it will also dial on to number one contact, so you can talk to them through the pendant.

Family and friends can call the pendant at any time. It rings loudly twice and with auto answering the wearer will hear your voice and talk back to you.

Just text LOC to the pendant to receive the location.

Why JNY Safety Alert over other systems?

The big advantage is that the JNY Safety Alert will work anywhere there is mobile phone coverage and the person can talk directly into the pendant. This means communication is always available and not restricted to the home.

Even if you are unable to talk, the unit will send out 3 location texts to your contacts letting them know you are in trouble or have fallen and your location.

 

Other common questions

No. This is one of the great advantages of the JNY pendant over other systems.

Yes, and it can be worn in the shower. The FDC Pendant is built to wear while showering but is not submersible. If you do decide to take it into the shower, we recommend you place it into a zip-lock bag and place it onto the floor where you can easily get to it.

You have a 12-month guarantee. If the unit is faulty (subject to no misuse) then it will be replaced with a new unit if it cannot be repaired. You have a 14-day money back guarantee. (minus setup and postage – $50.00)

Yes, as with a mobile phone it doesn’t matter where you are. It will always send back your location no matter where you are.

Yes. We suggest you put 2 mobile numbers first. If you have 3 contacts even better as all 3 will know your location.

000 cannot get a GPS location. There will be times you don’t need an ambulance so when it rings your 1st contact you can ask them to come over and help if it’s minor. If you need an ambulance, just tell your contact when the pendant calls them. They can then hang-up and call 000 and send to you as they know your location.

Your contact will be calmer and can also tell them where keys are hidden or code to Key Safe lock.

It’s a unique system that picks up the thump if you pass out or fall. It plays a tune for 15 seconds in the case of a false alarm which allows it to be stopped. If not stopped it will send out distress texts to contacts.

NO… for an alert to be sent out the SOS button needs to be pressed for 2 seconds until it vibrates.

Yes. As soon as your contact answers just tell them the situation and they can dial 000 for you.

Yes. They are quad-band, compatible in all countries worldwide. You also need your service provider to turn on international roaming.

We recommend charging your pendant each night as you get into bed. 

Should the battery charge get low your first contact gets a “battery low” text – this is a safety feature.

To change the first contact:
From your mobile, send a text message to the pendant’s phone number with A1, and then then phone number of the first contact. There should be no gaps, for example: A1,0400000000

The pendant will send a reply with ‘’Contact 1 ok.’’

To change the second contact:

From your mobile, send a text message to the pendant’s phone number with A2, and then then phone number of the second contact. There should be no gaps, for example: A2,0400000000

The pendant will send a reply with ‘’Contact 2 ok.’’

To change the third contact:
From your mobile, send a text message to the pendant’s phone number with A3, and then then phone number of the third contact. There should be no gaps, for example A3,0400000000

The pendant will send a reply with ‘’Contact 3 ok.’’

You can text “STATUS” and it will send back the 3 numbers stored in it.

Send a text message with the word LOC to the pendant and it will send back the pendant’s location. Great if you have a loved one that walks a lot or uses a gopher.

A person upon pushing the button not only talks to contacts but the Alert is also sending the location via a google map text to 3 contacts. It’s simply a matter of opening it and opening the URL to gain location to 10 metres.

We use Amaysim (Optus Network) where possible and activate a SIM in the client’s name.
It works on PRE_PAID which means you only pay if you press the button (approx. 50 cents to notify 3 people of your location and talk to contact 1)

We add $15.00 credit to it for you. This should be more than enough for the year. You MUST add $10.00 to it before 365 days expires. Existing credit will roll over.

Should you live in a remote area we recommend an Aldi Telstra SIM which operates in a similar way.

We recommend that you test the Alert once a month, this will cost you approximately $6 per year.

With Aldi Telstra you must put $15.00 in before the 365 expiries.

In both cases you can login to see how much credit is left.

This product has passed all the relevant Australian Standards including AS/NZS 60950-.1:2011+A1, AS/NZS CISPR 22:2009+A1, AS/CA S042.4:2015, AS/ACIF S042.4:2015, AS/NZS 2772.1 SAR. A full set of test reports and compliance documentation is kept by JNY Safety Care.